- Where do I get Segurium?
- Segurium installs free from the official WordPress.org plugin directory: in your WordPress admin, open Plugins → Add New, search for "Segurium", and click Install Now. A Pro license activates on top of the same install — there is no separate download.
- How does the money-back guarantee work?
- Every paid plan ships with a 14-day money-back window. Email support@segurium.com from the same address you used at checkout and we issue a full refund inside the window — no questionnaire, no cancellation friction.
- How do I move a license between sites?
- From Account in the plugin admin, deactivate the license on the old site and activate it on the new one. Multi-site bundles let any site in the bundle activate as long as the seat count is not exceeded.
- What happens on downgrade?
- The service quota goes back to 3 cleanups per 30 days at the next cleanup call. Every feature — detection, Auto-fix, Bulk Fix All, hardening — keeps working. Anything already cleaned stays cleaned; no data is removed when a plan changes.
- How is the 3-cleanups-per-30-days quota counted?
- A rolling window per site, shared between malware cleanup and integrity-fix on infected files — whether triggered by a one-click action, Auto-fix, or Bulk Fix All. Integrity fix on clean files (modified, missing, or extra) is unlimited and never touches the counter.
- Where do I get support?
- On a free install, post on the WordPress.org support forum — we watch it. On Pro, use Segurium → Support inside the plugin (it attaches a small diagnostic bundle so we can debug from the first reply) or email support@segurium.com from your checkout address — Pro tickets land in the high-priority queue.
- Annual only?
- Yes — billed once a year, per site. We display the monthly equivalent for comparison, but the charge is annual. The support cost of a 1-month relationship at this price point isn't workable.